Once an order is dispatched from our warehouse, if it is refused on delivery due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, Baifumei will not accept responsibility for any refund or reshipment of the refused package. In addition we may, when arises, […]

All damaged items received in deliveries MUST be reported within 7 days of delivery. Our teams will require an unpacking video taken when you open your package to help us investigate & determine the origin of any damage related issues. Once an investigation is conducted, if the damages are deemed to be our fault, we […]

When you order from us and there is a balance left over, we always encourage to use against your next order. We even apply a discount increase incentive to give our customers maximum value for money.  For further details Contact Us. However in the event you wish to have a full refund, there is a variety of things you […]

Baifumei now has a new customer account section for customers to keep an eye on and track orders , re-order easily, submit contact and most importantly use credits. On occasion, there are times when a credit is raised on your order, usually for one reason the order amount paid is now in credit due to out […]

Baifumei now has a new customer account section for customers to keep an eye on and track orders , re-order easily, submit contact and most importantly use credits. There are often times when an order cannot be 100% fulfilled, and a credit is due. To make the process of refunding much easier, any credits due will […]